Grievance Officer

Last updated: 5 May 2026

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020, the following Grievance Officer is designated by ASL Digital Solutions (operator of Dial Kite) to address complaints, grievances, and data-protection requests.

Grievance Officer details

What you can contact us about

• Complaints about content or calls made via Dial Kite
• Reports of misuse, abuse, or violations of our Acceptable Use Policy
• Data Protection requests under the DPDP Act 2023, including:
  • Right to access your personal data
  • Right to correction or erasure
  • Right to withdraw consent
  • Right to nominate a representative
• Reporting unauthorised account access
• Reporting impersonation or spoofing
• Court orders, law-enforcement requests, regulatory notices
• General service complaints

Our response commitments

In line with statutory requirements:

• Acknowledgement: within 24 hours of receiving your complaint.
• Resolution: within 15 days for complaints under IT Rules 2021. Within 30 days for DPDP Act data-protection requests.
• Cybersecurity incidents: reported to CERT-In within 6 hours of confirmation, as required by the CERT-In Directive (April 2022).
• Personal data breaches: reported to the Data Protection Board of India and affected users within 72 hours, as required by the DPDP Act.

How to file a complaint

Send an email to contact@asldigitalsolutions.in with the subject line clearly indicating the nature of the issue (e.g., “Grievance: [topic]”, “DPDP Data Request: [topic]”, “Abuse Report”). Include:

• Your full name and contact details
• If you are a Dial Kite user: your registered account email
• A clear description of the issue
• Any relevant evidence (call recordings, screenshots, dates/times)
• What outcome you are seeking

Escalation

If your grievance is not resolved to your satisfaction, you may escalate as follows:

• Data protection issues (DPDP Act): the Data Protection Board of India.
• Cybercrime: file at cybercrime.gov.in.
• Telecom/calling complaints (TRAI/DND): tccccpr.trai.gov.in or 1909.
• Consumer disputes: National Consumer Helpline or call 1915.

Business identifiers

ASL Digital Solutions is a sole proprietorship registered in West Bengal, India. We hold a valid GSTIN, MSME (Udyam) registration, and E-Trade Licence issued by the Government of West Bengal. Specific registration numbers are available on request to verified counterparties.